Nurses provide information and educate people in their care. This can increase knowledge and confidence in patients and families facing the challenge of life-limiting illness. Education can enhance quality of life and symptom management.
Nurses and nurse practitioners may provide education on a range of topics including disease-specific information, illness trajectory, treatment options, caring issues, psychosocial support, discharge planning, and preparation for a death.
A nurse practitioner may also offer diagnosis, prognosis, and treatment options.
To facilitate the person’s understanding of information you share and what it means for them, tailor the information content and delivery to their understanding and cognitive ability. Assume low health literacy and use plain language and avoid clinical jargon and acronyms. Keep in mind their psychological state and the extent of their support network.
Watch Video - Teach Back - A technique for clear communication
Watch Teach Back Video
Information about the condition and care options
Download or order the CareSearch palliative Care support for patients, carers, and families booklet
A person’s health literacy levels (how people access, understand and use health information) should guide the way and the level of information that is provided to them. Assume low health literacy and use plain language and avoid clinical jargon and acronyms. Give information in small chunks, at the person's pace and ask them to tell you what they have understood.
The Australian Commission on Safety and Quality in Health Care (ACSQHC) has a Question Builder that can help people prepare for a doctor’s appointment and prioritise the most important questions to ask first.
Use the ACSQHC Question Builder for Consumers
Use the ACSQHC Question Builder
This information was drawn from the following resources:
Go to CareSearch Patients and Carers
Visit CareSearch Disease-Specific Resources
Access more Patient Education Resources
Page created 26 September 2022