Australian Capital Territory

Palliative care organisations

• Palliative Care ACT. Phone: (02) 6255 5771
• End of life and palliative care - ACT Government: For palliative care support for all people in the ACT
• Palliative Care Australia. Phone: (02) 6232 0700

Carers support

• CarersACT
• The Compassionate Friends ACT & Queanbeyan: For bereavement support Tel: 0491 137 818
• healthdirect: for resources and information on caring for others, respite care, and residential care
• Myagedcare: Helpful information for carers. Tel: 1800 200 422
• CarersACT - Young carer supports. Tel: (02) 6296 9900

Health services

• My Aged Care services: To arrange an aged care assessment Tel: 1800 200 422
  • Find a provider: If you have already been assessed and are ready to find a suitable local service provider
• Community Health Centres
• Health Service Complaints. Phone: (02) 6205 2222
• GP helpline: For after-hours medical advice when you cannot access your usual general practitioner Tel: 1800 022 222
• healthdirect National Health Service Directory
• ACT Government Health Service Finder

Information and advice

• Rise Above - Capital Region Cancer Relief
• VolunteeringACT
• Community Care Social Work
• Carer Gateway
• Infoxchange Service Seeker
• Kids Helpline: Free support and counselling to talk through problems for people aged 5-25 Tel: 1800 55 1800
• Legal Aid (ACT)
• Lifeline: For crisis support and suicide prevention Tel: 13 11 14
• MensLine Australia: Free telephone and online counselling service for Australian men Tel: 1300 789 978
• Advance Care Planning Australia: Information on advance care planning

Transport and travel

• Transport Canberra: Information on accessible travel
• Angel Flight Australia: For coordinating free, non-emergency flights and transfers to access specialist medical treatments Tel: 1300 726 567.
• Transport and Car Rentals for People with Disabilities in Australia
• Interstate Patient Travel Assistance Scheme (IPTAS) (ACT)
• National Public Toilet Map
• Taxi Subsidy Scheme: For financial assistance for ACT residents with a disability or significant mobility restriction preventing them from using public and community transport Tel: (02) 6207 0028

Financial assistance

• Care: Free and confidential support on credit and debt matters, budgeting tools and strategies, legal advice on Australian consumer and credit law, and 0% interest community loans
• Centrelink - Services Australia:
• Payments and services for caring for someone
• Disability Support Pension
• Health Care Card
• Department of Veterans’ Affairs: Support for those who serve or have served in defence of our nation, and their families

Help within your home

• The Commonwealth Government funds a range of services for older Australians. You can find details at the myagedcare website
• Commonwealth Home Support Programme: If you want to stay in your own home, but need some help with daily tasks, or require entry level care
• Home modification: Better Health Channel provides a checklist for use when considering home modifications
• Meals on Wheels
• The Australian government My Aged Care website: Find out which services are available and how to access them

Complaints process

• Complaintline: For guidance on how to make a complain about health practitioners
• The Australian Government Aged Care Quality and Safety Commission site: For guidance on how to lodge a complaint or raise a concern, with a complaint lodgement form

Last updated 12 July 2024