Access to information on the internet 

Information and Communications Technology (ICT) has changed how health professionals work with data and information. Developments in ICT enable us to store and access an almost unlimited volume of materials. This material is generally accessible from anywhere in the world. We are also increasingly less constrained by the way we access this as the types of devices increase and costs of devices and internet connection reduce. As personal computing devices become more powerful, mobile computing, RSS feeds, cloud computing and social networking provide additional freedoms in how we interface and organise our resources. The growth in search engines and query matching processes also means that it is possible to find information more quickly. We can pursue areas of interest through immediate hyperlinks to other electronic resources.

What is the Web?

The Web, or more properly the World Wide Web, is part of the Internet. The Internet is a worldwide collection of computer networks that exchange data by using common standards called protocols. The Web is a shared space on the Internet that allows computers to use a common protocol, Hypertext Transfer Protocol (HTTP), to access webpages via hyperlinks. Hyperlinks are direct links to another web page. They can be embedded in the text and by clicking on the link the user is taken to the new page. A web browser such as Microsoft Internet Explorer, Mozilla Firefox or Google Chrome is a software application that we use to interact with webservers and access documents on the Web.

Some usage characteristics

It is hard to know how large the Web is. As of June 2019, the indexed web (or activity reached by search engines) was estimated to be 5.85 billion pages. [1] One estimate suggests that Google processes approximately 40,000 search queries every second, translating to 3.5 billion searches per day and approximately 1.2 trillion global searches per year. [2] 

Eysenbach and Kohler [3] have suggested that 4.5% of internet searches are health related. Given that Google reports over 1 billion searches per day, this represents at least 45 million Health-related searches every day on Google alone. Health website quality influences the intention to use the health website when users have trust and perceive the usefulness of the system. [4]

Considerations in using the Web

There are things to consider when searching the Web. Firstly, the Web is an unregulated environment. Provided you can access the internet, it is possible to create a website. Unlike journals, websites and webpages may not have a peer review process. As there is no requirement to maintain a site, the information may be outdated. Material is often transient in that it can be moved or removed without notice, effectively ceasing to exist.

There are two drawbacks in using search engines on the Web. First, they do not directly assess the quality of sites and hence the materials retrieved. Second, searching is based on textwords rather than a library indexing system such as MeSH terms. This means that a search term may return many irrelevant items. Web searches can also return thousands of possible matches.

However, there are, many benefits. The Web contains information and materials that may not be able to be accessed in any other way. It enables access to and sharing of databases and datasets. There are also new applications for use in the web environment that can facilitate online dissemination and interaction [5] such as social bookmarking systems (eg. diigo).

Tell us what you think

Online resources have made a wealth of information available. But we may not always be confident in the information we find. How do you assess the quality of the health information you find online?

  • We will report back on what users have told us in the CareSearch newsletter. Please note this non-identifiable data may be used for research purposes.

  1. Health IT. How big is the internet, and how do we measure it [Internet]? Herston, QLD: Health IT; 2021 [cited 2021 Jul 1].
  2. Internet live stats. Google Search Statistics [Internet]. 2021 [cited 2021 Aug 22].
  3. Eysenbach G, Kohler Ch. What is the prevalence of health-related searches on the World Wide Web? Qualitative and quantitative analysis of search engine queries on the internet. AMIA Annu Symp Proc. 2003:225-9.
  4. Boon-itt, S. Quality of health websites and their influence on perceived usefulness, trust and intention to use: an analysis from Thailand. J Innov Entrep. 2019 Jan;8(4). doi: 10.1186/s13731-018-0100-9.
  5. Chan TM, Dzara K, Dimeo SP, Bhalerao A, Maggio LA. Social media in knowledge translation and education for physicians and trainees: a scoping review. Perspect Med Educ. 2020 Feb;9(1):20-30. doi: 10.1007/s40037-019-00542-7.

Last updated 06 September 2021