The Australian Commission on Safety and Quality in Health Care (ACSQHC) defines person-centred care as follows:
"It is care that is respectful of, and responsive to, the preferences, needs and values of the individual patient. It involves seeking out, and understanding what is important to the patient, fostering trust, establishing mutual respect and working together to share decisions and plan care."
Person-centred care reflects the related concepts of dignity, worth and human rights.
To promote a sense of dignity, focus on the person not just the illness they have. Helping people retain dignity as they die includes:
Person-centred care acknowledges the person’s lived world and what they and others important to them value about their life. In this way, person-centred care aligns care with the values, needs and wishes of the person, and their family or carers.
Person-centred principles and approaches can reduce inequity for vulnerable or disadvantaged people including people living with a disability, people with mental illness, Aboriginal and Torres Strait Islander peoples, and people from culturally and linguistically diverse backgrounds.
Inclusive care respects the diverse needs of people. It considers diversity in culture, language, age, gender, where a person lives, their experiences and preferences. When a person’s diverse background brings together multiple barriers to care, this is referred to as ‘intersectionality’. This can make accessing care particularly difficult. You can find more on inclusive practice and intersectionality in the CareSearch Community Centre.
Person-centred care is a key element of many national guidance documents including
Some tips to providing person-centred care include:
This information was drawn from the following resources:
Read Patient-centred care: Improving quality and safety through partnerships with patients and consumers (2.4MB pdf)
Watch the video: Challenges of delivering a person-centred palliative care model
Access more Person-Centred Care Resources
Page created 15 August 2022