New South Wales

Use these links to find practical support or services in New South Wales (NSW), or to put you in touch with support groups.

Palliative Care Organisations Palliative Care NSW. Mobile: 0403 699 491

Palliative Care Australia. Phone: (02) 6232 4433 or
Freecall: 1800 660 055
Carers Support and respite Carers NSW

Commonwealth Respite and Carelink Centre
Phone: 1800 052 222

Compassionate Friends NSW (Bereavement) 
Freecall: 1800 671 621

Healthdirect lists resources for those caring for others as well as information on respite care and residential care

Myagedcare website has some helpful information for carers.
Freecall: 1800 200 422

The Mental Illness Fellowship of Australia produces a brochure (101kb pdf) outlining the types of help available to carers

Working Carers Gateway contains a number of pages with helpful information for the carer who must balance working with caregiving

For young carers: Young Carers New South Wales
 

Respite Care
ACRO - All Cultures Respite Options offers short-term respite for carers who live at home with a person with an intellectual disability.  They have offices in 5 states.
Phone: (08) 8234 5550

Commonwealth Home support Programme. There is also a National Carer Counselling Program on Freecall: 1800 242 636.

Myagedcare provides an overview of respite care and eligibility and assessment
Freecall: 1800 200 422

Care Connect is a not-for-profit organisation which offers respite and other services. Phone: 1800 116 166

Kiama Community Respite

Mid and Far North Coast Regions Respite

The Wesley Mission also provides services which are outlined on their website.
Health Services Aged Care Assessments
Home assessments are conducted by Occupational Therapists from your local Aged Care assessment Team.
You can use the ACAT finder tool on the myagedcare website to locate your local ACAT (sometimes called ACAS), by searching either by state and suburb, or by typing in your postcode.

Carers Australia: Information sheets on dealing with hospitals

GP helpline. For after-hours medical advice when you cannot access your usual GP, call the GP helpline on 1800 022 222 for assistance.

Health Care Complaints Commission
Phone: 1800 043 159

NSW Government’s Home Care Service

NSW Health Directory for all health services in NSW

National Health Service Directory
Information and advice Commonwealth Respite and Carelink Centre
Phone: 1800 052 222

Disability Advocacy NSW

Information on Disability and Education Awareness Services
Disability & Aged Information Service

The Disability Trust - Illawarra. Phone: 1300 347 224

Infoxchange Service Seeker

Kids Help Line. Freecall: 1800 551 800

Legal Aid (NSW)

Lifeline. Phone: 13 11 14 

Mensline Australia. Phone: 1300 789 978

Office of the Public Guardian

Physical Disability Council of NSW

Advance Care Planning Australia: Information on advance care planning
Equipment and supplies Enable NSW aids and equipment program (also known as PADP) in NSW provides assistance programs for access to a range of equipment.

Independent Living Centre NSW

National Palliative Care Equipment Program provides equipment loans to families. For more information about the program and how to access equipment, phone (02) 6273 9606.
Transport and Travel Angel Flight Australia Coordinates non emergency flights for financially and medically needy people. Freecall: 1300 726 567

Australian Transport for the Disabled. Car hire with disabled access and self drive vehicles

National Public Toilet Map

New South Wales Ministry of Transport. Information on accessible transport including taxi subsidy

New South Wales regional transport and holiday information interactive map

Patient Transport Service for non-emergency ambulance transport

Roads and Maritime Services Mobility (Disabled) Parking Scheme
Financial Assistance Centrelink
Carers' support and other payments
Disability support pension
Health care card

Department of Veterans’ Affairs provides access to a range of services for veterans and war widow/widowers
Help within your home The Commonwealth Government funds a range of services for older Australians. You can find details at the myagedcare website.

Department of Ageing, Disability and Home Care Service

The Department of Social Services Commonwealth Home Support Programme
If you want to stay in your own home, but need some help with daily tasks, or require entry level care, the Commonwealth Home Support Programme may be able to help.

Home modification: Better Health Channel provides a checklist for use when considering home modifications

New South Wales Meals on Wheels

NSW Department of Ageing, Disability and Home Care request for support service

NSW Office of Fair Trading home modifications
Complaints Process The Complaint Line website provides guidance on how to make a complaint about health practitioners, with the details for each state, for AHPRA and provides links to other health professional associations.

The Australian Government Aged Care Complaints Commissioner site gives consumers guidance on how to lodge a complaint or raise a concern. This website links to the official online complaint lodgement form which allows the complainant to choose the level of privacy of the complaint.

Last updated 13 February 2017