Use these links to find practical support or services in New South Wales (NSW), or to put you in touch with support groups.
|Palliative Care Organisations
||Palliative Care NSW. Mobile: 0403 699 491
Palliative Care Australia. Phone: (02) 6232 0700
|Carers Support and respite
Commonwealth Respite and Carelink Centre
Phone: 1800 052 222
Compassionate Friends NSW (Bereavement)
Freecall: 1800 671 621
Healthdirect lists resources for those caring for others as well as information on respite care and residential care
Myagedcare website has some helpful information for carers.
Freecall: 1800 200 422
The Mental Illness Fellowship of Australia produces a brochure (101kb pdf) outlining the types of help available to carers
For young carers: Young Carers New South Wales
Carer Gateway provides an easy way to find respite service providers in your area.
Commonwealth Home support Programme. There is also a National Carer Counselling Program on Freecall: 1800 242 636.
Myagedcare provides an overview of respite care and eligibility and assessment
Freecall: 1800 200 422
Care Connect is a not-for-profit organisation which offers respite and other services. Phone: 1800 692 464
Mid and Far North Coast Regions Respite
||Aged Care Assessments
Home assessments are conducted by Occupational Therapists from your local Aged Care assessment Team.
You can use the ACAT finder tool on the myagedcare website to locate your local ACAT (sometimes called ACAS), by searching either by state and suburb, or by typing in your postcode.
Carers Australia: Information sheets on dealing with hospitals
GP helpline. For after-hours medical advice when you cannot access your usual GP, call the GP helpline on 1800 022 222 for assistance.
Health Care Complaints Commission
Phone: 1800 043 159
NSW Health Directory for all health services in NSW
National Health Service Directory
|Information and advice
||Commonwealth Respite and Carelink Centre
Phone: 1800 052 222
Disability Advocacy NSW
Information on Disability and Education Awareness Services
Disability & Aged Information Service
The Disability Trust Phone: 1300 797 443
Infoxchange Service Seeker
Kids Help Line. Freecall: 1800 551 800
Legal Aid (NSW)
Lifeline. Phone: 13 11 14
Mensline Australia. Phone: 1300 789 978
Office of the Public Guardian
Physical Disability Council of NSW
Advance Care Planning Australia: Information on advance care planning
|Equipment and supplies
||Enable NSW aids and equipment program (also known as PADP) in NSW provides assistance programs for access to a range of equipment.
Independent Living Centre NSW
National Palliative Care Equipment Program provides equipment loans to families. For more information about the program and how to access equipment, phone (02) 6273 9606.
|Transport and Travel
||Angel Flight Australia Coordinates non emergency flights for financially and medically needy people. Freecall: 1300 726 567
Australian Transport for the Disabled. Car hire with disabled access and self drive vehicles
Isolated Patients Travel and Accommodation Assistance Scheme (NSW)
National Public Toilet Map
New South Wales Taxi Transport Subsidy Scheme (TTSS)
New South Wales regional transport and holiday information interactive map
Patient Transport Service (PTS) for non-emergency ambulance transport
Roads and Maritime Services Mobility (Disabled) Parking Scheme
Carers' support and other payments
Disability support pension
Health care card
Department of Veterans’ Affairs provides access to a range of services for veterans and war widow/widowers
|Help within your home
||The Commonwealth Government funds a range of services for older Australians. You can find details at the myagedcare website.
The Department of Social Services Commonwealth Home Support Programme
If you want to stay in your own home, but need some help with daily tasks, or require entry level care, the Commonwealth Home Support Programme may be able to help.
Home modification: Better Health Channel provides a checklist for use when considering home modifications
New South Wales Meals on Wheels
The Australian government MyAgedcare website, what services are available and how to access them.
||The Complaint Line website provides guidance on how to make a complaint about health practitioners, with the details for each state, for AHPRA and provides links to other health professional associations.
The Australian Government Aged Care Quality and Safety Commission site gives consumers guidance on how to lodge a complaint or raise a concern. This website links to the official online complaint lodgement form which allows the complainant to choose the level of privacy of the complaint.
Last updated 03 January 2019