Use these links to find practical support or services in Victoria (VIC), or to put you in touch with support groups.
|Palliative Care Organisations
||Palliative Care Victoria. Phone: (03) 9662 9644
Victorian Paediatric Palliative Care Program, Royal Children’s Hospital
Palliative Care Australia. Phone: (02) 6232 4433 or Freecall: 1800 660 055
|Carers Support and respite
|Brothers and sisters support (associated with Compassionate Friends VIC)
Commonwealth Respite and Carelink Centre.
Phone: 1800 052 222
Compassionate Friends VIC (Bereavement.)
Phone: 1800 641 091
Healthinsite lists carer resources and 22 current links to information to help carers and families
Seniors website has some helpful information for carers. Phone: 1800 500 853
The Mental Illness Fellowship of Australia produces a brochure outlining the types of help available to carers
Victorian Carers Association
Victorian Government Carer Card Program. Phone: 1800 901 958
Victorian Mental Health Carers Network lists Metropolitan care support groups, with meeting times and places
For young carers: Young Carers Australia - Victoria
ACRO - All Cultures Respite Options offers short-term respite for carers who live at home with a person with an intellectual disability. They have offices in 5 states.
Phone: (08) 8234 5550
annecto is a not-for-profit organization offering a range of services including respite and other support for carers
Australian Government National Respite for Carers Program (NRCP). There is also a National Carer Counselling Program on Freecall: 1800 242 636.
Aged Care Australia provides an overview of respite care eligibility. Freecall: 1800 200 422
Care Connect is a not-for-profit organisation which offers respite and other services. Phone: 1800 116 166
Centrelink provides links to finding respite services, to the support information for carers seeking respite services, and to additional information which may be helpful to carers seeking support. Phone: 1800 052 222
Commonwealth Respite and Carelink Centre Southern Region
Respite Victoria provides information on respite services for carers and people with a disability in Victoria
The Wesley Mission also provides services which are outlined on their website.
||Aged Care Assessments
Home assessments are conducted by Occupational Therapists from your local Aged Care assessment Team. You can use the ACAT finder tool on the Aged Care Australia website to locate your local ACAT (sometimes called ACAS), by searching either by state and suburb, or by typing in your postcode.
Carers Australia: Information sheets on dealing with hospitals
Health Services Commissioner. Freecall: 1800 136 066
Home and Community Care (HACC) Program
Nurse-On-Call Freecall: 1300 60 60 24 is a new phone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week. The service, staffed by registered nurses, will be available from any landline in Victoria for the cost of a local call.
|Information and advice
||Bereavement Information and Referral Service
Freecall: 1300 664 786
Better Health Service Directory
Commonwealth Respite and Carelink Centre
Phone: 1800 052 222
GP helpline. For after-hours medical advice when you cannot access your usual GP, call the GP helpline on 1800 022 222 for assistance.
Infoxchange Service Seeker
Kids Help Line. Freecall: 1800 551 800
Legal Advice Line. Phone: 1300 654 314
Lifeline. Phone: 13 11 14
Mensline Australia. Phone: 1300 789 978
Office of the Public Advocate, Victoria
Respecting Patient Choices: Information on advance care planning
State Trustees. Freecall: 1300 138 672
Victorian Legal Aid
Phone: (03) 9269 0120 or Freecall: 1800 677 402 (country callers)
|Equipment and supplies
||Independent Living Centre Victoria
National Palliative Care Equipment Program provides equipment loans to families. For more information about the program and how to access equipment, contact Palliative Care Victoria, phone (03) 9662 9644.
|Transport and Travel
||Angel Flight Australia Coordinates non emergency flights for financially and medically needy people.
Freecall: 1300 726 567
Australian Transport for the Disabled. Car hire with disabled access and self drive vehicles
Commonwealth Respite and Carelink Services Directory
Disabled Person’s Parking. Application forms are available from Municipal Councils
National Public Toilet Map
Public transport accessibility information
Victorian Patient Transport Assistance Scheme
Carers' support and other payments
Disability support pension
Health care card
Department of Veterans’ Affairs provides access to a range of services for veterans and war widow/widowers
State Trustees services include will preparation, Enduring Power of Attorney and financial counselling.
Phone: (03) 9667 6466 or 1300 138 672 (country callers)
The Australian Government has produced a brochure - 'Managing Money' - outlining available financial assistance and advocacy
|Help within your home
||Home and Community Care Program
The Home and Community Care (HACC) Program provides community care services to frail aged and younger people with disabilities, and their carers. HACC services are often coordinated by local government agencies, so you could try contacting your local council offices for information.
One of the sub-programs of the HACC program is Consumer Directed Care Packaged Care, the website provides information about eligibility and the application process.
Similarly the Extended Aged Care At Home (EACH) Packages, which provide support including Allied health or registered nursing care including assistance with oxygen, information on these programs can also be found on the website.
Home modification: Better Health Channel provides a checklist for use when considering home modifications
Meals on Wheels
Victoria Meals on Wheels
State Government of Victoria - Office of Housing guide to home modification
|The Complaint Line website provides guidance on how to make a complaint about health practitioners, with the details for each state, for AHPRA and provides links to other health professional associations.
The Australian Government Aged Care Complaints Scheme gives consumers guidance on how to lodge a complaint or raise a concern. This website links to the official online complaint lodgement form which allows the complainant to choose the level of privacy of the complaint.
Page created 14 March 2013