Use these links to find practical support or services in the Australian Capital Territory (ACT), or to put you in touch with support groups.
|Palliative Care Organisations
||ACT Palliative Care Society Inc. Phone: (02) 6273 9606
Home Based Palliative Care Program:
ACT Community Health Service Community Nurses. Phone: (02) 6205 2600
Palliative Care Australia. Phone: (02) 6232 4433 or Freecall: 1800 660 055
|Carers Support and respite
Commonwealth Respite and Carelink Centre.
Phone: 1800 052 222
Compassionate Friends ACT (Bereavement).
Phone: (02) 6286 6134
Healthinsite lists carer resources and 22 current links to information to help carers and families
Seniors website has some helpful information for carers. Phone: 1800 500 853
The Mental Illness Fellowship of Australia produces a brochure outlining the types of help available to carers
Working Carers Gateway contains a number of pages with helpful information for the carer who must balance working with caregiving
For young carers: Young Carers Australia - ACT
Phone: 1800 242 636
ACRO - All Cultures Respite Options offers short-term respite for carers who live at home with a person with an intellectual disability. They have offices in 5 states.
Phone: (08) 8234 5550
ACT Respite Options Phone: 13 22 81
Australian Government National Respite for Carers Program (NRCP). There is also a National Carer Counseling Program on Freecall: 1800 242 636.
Aged Care Australia provides an overview of respite care eligibility. Freecall: 1800 200 422
Care Connect is a not-for-profit organisation which offers respite and other services. Phone: 1800 116 166
Centrelink provides links to finding respite services, to the support information for carers seeking respite services, and to additional information which may be helpful to carers seeking support. Phone: 1800 052 222
The Wesley Mission also provides services which are outlined on their website
||Aged Care Assessments
Home assessments are conducted by Occupational Therapists from your local Aged Care assessment Team. You can use the ACAT finder tool on the Aged Care Australia website to locate your local ACAT (sometimes called ACAS), by searching either by state and suburb, or by typing in your postcode.
Carers Australia: Information sheets on dealing with hospitals
Community Health Services
Health Ombudsman Phone: (02) 6205 2222
GP helpline. For after-hours medical advice when you cannot access your usual GP, call the GP helpline on 1800 022 222 for assistance.
|Information and advice
||ACT Eden Monaro Cancer Support Group
Citizen’s Advice Bureau of the ACT
Commonwealth Respite and Carelink Centre. Phone: 1800 052 222
Infoxchange Service Seeker
Kids Help Line. Freecall: 1800 551 800
Legal Aid (ACT)
Lifeline. Phone: 13 11 14
Mensline Australia. Phone: 1300 789 978
Respecting Patient Choices: Information on advance care planning
Women’s Information and Referral Centre
|Equipment and supplies
||ACT Equipment Scheme
Independent Living Centre
National Palliative Care Equipment Program provides equipment loans to families. For more information about the program and how to access equipment, phone (02) 6273 9606.
|Transport and Travel
||Action ACT Bus Service Information on accessible travel
Angel Flight Australia Coordinates non emergency flights for financially and medically needy people. Freecall: 1300 726 567
Australian Transport for the Disabled. Car hire with disabled access and self drive vehicles.
Commonwealth Respite and Carelink Services Directory
National Public Toilet Map
Taxi subsidy scheme. Phone: (02) 6207 1108
||Care Inc. Financial Counseling Service and the Consumer Law Centre of the ACT
Carers' support and other payments
Disability support pension
Health care card
Department of Veterans’ Affairs provides access to a range of services for veterans and war widow/widowers
The Australian Government has produced a brochure - 'Managing Money' - outlining available financial assistance and advocacy
|Help within your home
||Community and at home support
Home and Community Care Program
The Home and Community Care (HACC) Program provides community care services to frail aged and younger people with disabilities, and their carers. HACC services are often coordinated by local government agencies, so you could try contacting your local council offices for information.
One of the sub-programs of the HACC program is Consumer Directed Care Packaged Care, the website provides information about eligibility and the application process.
Similarly the Extended Aged Care At Home (EACH) Packages, which provide support including Allied health or registered nursing care including assistance with oxygen, information on these programs can also be found on the website.
Home Help is a community initiative to support those at home
Home modification: Better Health Channel provides a checklist for use when considering home modifications
Meals on Wheels
|The Complaint Line website provides guidance on how to make a complaint about health practitioners, with the details for each state, for AHPRA and provides links to other health professional associations.
The Australian Government Aged Care Complaints Scheme gives consumers guidance on how to lodge a complaint or raise a concern. This website links to the official online complaint lodgement form which allows the complainant to choose the level of privacy of the complaint.
Page created 13 March 2013