When a good relationship has been established between you and another person, everything else will flow much more easily. Make good relations your first priority when caring for an Aboriginal or Torres Strait Islander person and their family. If you genuinely commit yourself to interacting with the person respectfully on a personal level, she or he may quickly come to see you are a helpful person, and will communicate more easily. Better health outcomes will flow from good relationships. When people get to know each other, build rapport, and trust each other, then they can work well together.  In essence, forming positive relationships with a patient and the key people associated with them is essential in providing optimal care. 
Everyone is different. Just like all cultural groups, Aboriginal and Torres Strait Islander people and communities share things in common, but are also very diverse. What is true for one Aboriginal or Torres Strait Islander person is definitely not true for all Aboriginal or Torres Strait Islander peoples. So when an Aboriginal or Torres Strait Islander person comes to your health service, be aware there may be cultural differences, but don’t assume their presence. For example, protocols of eye contact, name usage, or kinship patterns, may be different for each family. So you need to be aware that these protocols may be important, but don’t assume they are. In short,'get to know people as a human being, not as a stereotype'.
One of the keys to building good relationships is to listen more than you speak. As you get to know each other and rapport develops between you, it then becomes appropriate to ask questions. Once it becomes appropriate, ask questions more than give opinions. 
You might like to ask:
Context is important for many Aboriginal and Torres Strait Islander people. As a health care provider you may be aware of trajectory of health conditions but people with health concerns may not. After you introduce yourself, it is good to discuss the context of your interactions and how long your interactions will occur, regularity of consultations, who to ring if there is a problem. If a person has a chronic health condition, your interactions will be for their lifetime, responding to symptoms and addressing the decrease in functional abilities. People like consistency in their service providers, so clarifying if you will consistently provide services or if there will be a rotation of service providers, helps people to prepare for those situations.
Reconciliation Australia's Share our Pride website's section on Respectful Relationships provides useful tips on how to 'Speak and Listen Well' - things to consider when communicating with Aboriginal and Torres Strait Islander people. They point out that of course, many of these tips apply to all people. 
Share our Pride also suggests asking yourself the following questions when assessing the success of your communication with Aboriginal and Torres Strait Islander people and their family. 
Effective communication is an essential element to ensuring the right health care for a patient and their family.  Other tips related to good communication in health care settings may also include: [2-15]
The references listed at the end of this page are great sources of detailed information on this topic. Some key examples are:
Last updated 19 August 2021