Person-centred Care

Person-centred care is about dignity, worth and human rights. It is sometimes called ‘patient-centred care’.

Person-centred care involves treating people the way they want to be treated and listening to their needs and preferences. This includes involving them in decision-making and supporting quality of life. It also includes being treated with dignity and respect, and having your identity, culture and diversity valued and supported.

Palliative care is naturally person-centred with its focus on quality of life and support for individual physical, emotional, social, and spiritual needs. Compassion and valuing people as the person they are, rather than just the illness they have is an important part of this approach.

Included in the National Palliative Care Strategy and the Australian Charter of Aged Care Rights, person-centred care empowers people to recognise and exercise their basic human rights.

The Australian Commission on Safety and Quality in Health care defines key dimensions of person-centred care that individuals have a right to expect including:

  • respect,
  • emotional support,
  • physical comfort,
  • information and communication,
  • continuity and transition,
  • care coordination,
  • involvement of carers and family, and
  • access to care.

Page created 03 September 2020