Residential aged care (RAC) can be a very busy work environment for staff. With many residents to look after, sometimes the needs of an individual resident can be overlooked. Also, residents are not all the same. Residents come from different backgrounds, have different views and beliefs, and will have different needs.

A resident’s family is an important part of their life.  'Family' can mean different things to different people. In the RAC Hub family is used in the broadest sense. It refers to any person who is a significant member of the resident's support network. A more detailed definition can be found within the Guidelines for a Palliative Approach in Residential Aged Care manual (p281).

It is not possible to identify all concerns that residents may have, or to give prescriptions for care. The aim of these pages is to raise awareness and to increase understanding of complex issues. With information and resources, staff can develop skills and adapt to meet ever changing needs.

Patients, Carers and Families


Last updated 20 March 2019