Subscribe Blog Contact
The views and opinions expressed in our blog series are those of the authors and are not necessarily supported by CareSearch, Flinders University and/or the Australian Government Department of Health.
Staff at the Aged Care Complaints Commissioner have been listening to the stories of those dying in aged care since we first began on 1 January 2016. These stories help us to understand the needs of dying people and their families, and to work with service providers to ensure that their palliative care improves. Jan McGregor, Director at Aged Care Complaints Commissioner’s Clinical Unit discusses the most difficult complaints to resolve are those where there has been a breakdown in communication between the service and the family and the importance of communication in palliative care.