Terms and Conditions

Information, Liability and Endorsement Disclaimers

This website is hosted by the Flinders University of South Australia trading as 'CareSearch' (hereafter, 'we' or 'us').

PLEASE TAKE THE OPPORTUNITY TO READ THIS IMPORTANT NOTICE

About our content

Although we have attempted to ensure the information published on the CareSearch website (including all articles, research data, surveys, forums/chat rooms and commentary; hereafter 'Information') is as accurate and complete as possible, such Information may change from time to time. This may be because further research is developed and becomes available. Practice may also vary according to what is available locally (e g, particular medications) and the experience and expertise of local health professionals. In addition, the Information is necessarily of a general nature, and health professionals should use their best clinical judgement in the way in which it is used. Individuals should seek professional medical care and advice as required.

To the maximum extent permitted by law, we make no warranties, expressed or implied, regarding errors or omissions in the Information.  We assume no liability or responsibility for loss or damage resulting from the use of Information. All access to and use of the Information is at the risk of the user.

On the CareSearch website, we may provide links to a number of other websites. The inclusion of these links does not mean that they or their information, products, or services are endorsed or recommended by us. We do not exercise any control over the content on these websites, and you are subject to that website's privacy policy when you leave our website. We do not endorse, and will not be liable for the content or use of adapted products that are incorporated on other websites. We are not responsible for the use of a link where a commercial charge applies. Individual users are responsible for any charges that their use may incur.
 

Funding and Advertising

CareSearch is funded by the Commonwealth Department of Health. The funding is provided to enable the provision of evdience based palliative care information and materials to health professionals and health consumers. The funder does not influence editorial policies or quality processes. 

We are not influenced by sponsorship, and express advertising or implied endorsement for any commercial products or services is strictly prohibited.  Reference on our website to any specific commercial products, process, service, manufacturer, company, or trademark does not constitute its endorsement or recommendation by us.

When visiting the CareSearch website, you may find pop-up advertisements. These advertisements were most likely produced by other websites you visited or by third-party software installed on your computer. We do not endorse or recommend products or services for which you may see a pop-up advertisement on your computer screen while visiting our website.  All material contained within the advertised website, and on any pages to which it is linked, is completely independent of us and in no way represents our interests or policies.
 

Privacy Policy

We support and endorse the Privacy Act 1988 and the Australian Privacy Principles. The following privacy policies apply to how we handle Personal Information.

CareSearch is funded by the Australian Government Department of Health and delivered by Flinders University.

The kinds of Personal Information we collect and hold

Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not. By using the CareSearch website, other services provided by us and/or by contacting us, we may collect and hold Personal Information about you which may include information about your identity (name, date of birth, nationality, qualifications, employment), your contact details (address, telephone number, email, fax number), your image and voice (photograph of you, video of you and/or audio of your voice) and information about how you have used the CareSearch website and/or other services provided by us.

You may remain anonymous or use a pseudonym, however, this may limit the information and service we are able to provide to you.

How we collect and hold Personal Information

When you use the CareSearch website, other services provided by us and/or contact us, we may collect Personal Information directly from you. For example, when:

  • you visit us or we visit you;
  • you contact us in writing or by telephone, or we contact you in writing or by telephone;
  • we provide a service to you or you provide a service to us;
  • you join our mailing list;
  • you participate in an activity organised by us;
  • you complete a survey organised by us;
  • you register, and attend, an event hosted by us.

We may collect Personal Information by indirect means. For example, when:

  • we find Personal Information in a publicly available source such as a newspaper article, website, social media or conference attendance list;
  • we receive Personnel Information in a referral.

We receive Personal Information in hard copy, digital form (including via our website, email, audio recording, video, photograph), over the telephone or by fax. Personal Information is held in hard copy form on property occupied and/or used by CareSearch personnel or in secure electronic data storage managed by Flinders University or third party providers. Any digital transfer of Personal Information is secured using encryption.

The purposes for which we collect, hold, use and disclose Personal Information

The purposes for which we collect, hold, use and disclose Personal Information may include:

  • contacting you;
  • providing you with services;
  • providing you with information;
  • developing or improving the quality of our services;
  • internal business purposes;
  • providing you with marketing material;
  • publishing photographs and videos on the CareSearch website;
  • publishing on the CareSearch website and/or in printed materials;
  • advertising and marketing services and/or goods you provide;
  • the purpose or purposes for which you provided your Personal Information to us;
  • providing to third parties including:
    • the organisations and individuals we work with to deliver CareSearch;
    • the Australian Government Department of Health, the government body which funds CareSearch, for any purpose it requires;
    • contractors we engage to supply us with goods and services. For example, event planners, IT specialists and lawyers. 

Our use of Personal Information may extend beyond the uses outlined above, but will be restricted to purposes that we consider to be related to our functions and activities. We may also be required to disclose Personal Information for any other reason not stated above, when required by operation of law. 

How you may access Personal Information we hold about you and seek the correction of this information

You may request access to and seek correction of the Personal Information we hold by contacting Dr Katrina Erny-Albrecht, Senior Research Fellow by phone: 08 7221 8524, post: GPO Box 2100 Adelaide SA 5001, or email: caresearch@flinders.edu.au.

How you may complain about a breach of this policy and how we will deal with a complaint

Questions or complaints about how we have handled your Personal Information can be directed to Professor Jennifer Tieman, phone: 08 7221 8237, post: GPO Box 2100 Adelaide SA 5001, email: jennifer.tieman@flinders.edu.au.

We will acknowledge receipt of your complaint in writing, within five business days, and investigate and respond to you within 30 business days.

Disclosure of Personal Information to overseas recipients

We use digital data-hosting providers located both inside Australia and overseas. Wherever we disclose your Personal Information to recipients overseas we ensure appropriate data handling and security measures are in place.
 

Quality Assurance

The CareSearch website complies with the HONcode requirements, for trustworthy health information on the Internet. HON (Health on the Net) has been created for improving the quality of information intended to both patients and medical professionals.

We are also proudly linked to healthdirect an Australian Government initiative. Funded by the Department of Health, healthdirect aims to improve the health of Australians by providing easy access to quality information about human health. 
 

Copyright

The Information authored by or on behalf of us and published on the CareSearch website is subject to all our intellectual property rights arising under law and statute, including the Copyright Act 1968. Permission is given for users to view, print and use the Information via the Internet and in electronic form, provided that it is for personal, domestic or genuine research purposes only and for purposes associated with the use of the CareSearch website (for example, a discussion forum). We do not give permission for any use of the Information for commercial purposes. 

No Information authored by or on behalf of us may be copied, modified or reproduced in any way without our written permission.

The CareSearch website also publishes Information authored by other parties. We have made every effort to contact those authors or others who may have intellectual property rights, including copyright, in material in the literature database published on the CareSearch website. Please contact us if you believe that any copyright material has been used on the CareSearch website without the permission of the author.
 

Training Materials 

On-line training materials can be of value to Australian palliative care practitioners, but such materials are not intended to replace formal education and training. From time to time we may publish such materials on the CareSearch website. However, use of online training materials should not be considered as a qualification in palliative care. No formal accreditation is offered via our website.

We use reasonable endeavours to review the source of the materials and to assess the credibility and qualifications of the author or organisation involved.

Collaborative Content

Forums and other modes of online communication on the CareSearch website, for example interact chat rooms, may be conducted via a moderator who can stop or edit the information being shared. We may appoint a moderator with appropriate expertise to monitor the quality of the information which is on the forum. This will ensure it is consistent with our overall goal of promoting evidence-based palliative care. 

Other forums will be open to public participation, or alternatively will be closed forums which allow the participation of practitioners with identified expertise on a particular topic to share their knowledge.

Unless explicitly stated, the forums are un-moderated, however we may nevertheless monitor the un-moderated forums to endeavour to ensure accuracy of information and provide assistance to users when necessary. Our personnel may – without being obliged to - voluntarily contribute to existing discussion threads, or initiate new threads of discussion. 

Our general approach to forums will be to establish an open, interactive discussion and to avoid censoring legitimate and relevant messages or opinions, but we reserve the right to edit and/or remove inappropriate messages or opinions, or to lock a discussion thread.

With regard to the quality of content of forums, responsibility rests with the moderator and/or the participants. Opinions expressed in the forum are those of the participants only, and we are not responsible for any such opinions.

All platform users should give source information for the health/medical information when it is not personal experience or general knowledge. Personal experience is any symptom, test, treatment etc. that the person or a close family member has undergone himself/herself. All statements about statistics, data, studies and new advancement in medicine should have trustworthy sources. 

General

This website is authorised by Professor Jennifer Tieman, Palliative & Supportive Services, at Flinders University. Editorial control is exercised by the National Advisory Group, details of which can be found in the 'About Us' page.

Please email any questions or concerns to the website administrator at:
caresearch@flinders.edu.au

Last updated 24 April 2017