Authors
- Priyanka Bhattarai1,
- Jessica Lee1,
- Ghauri Aggarwal1,
- Dipti Mittal1,
- Kat Urban1,
- Joshua Cohen1,
- Christiana Guthrie1,
- Nikki McCaffrey1,
- Asta Fung1,
- Diana Horrex1,
- Cathy McDonnell1
- Concord Repatriation General Hospital1
2018
Excerpt
Priyanka is a Clinical Nurse Specialist and research coordinator for the Concord Palliative Care Service. She is responsible for coordinating and managing multiple Phase III and IV studies currently being carried out at the service. Priyanka’s area of interest includes the use of digital health technology in chronic and palliative care setting. She is leading the CoMPACT project which involves development of a multilingual patient assessment app for the palliative care setting. She is also involved in designing the feasibility study aimed at evaluating CoMPACT app. Priyanka carrying our her Doctoral study researching the role of apps in pain management.
Australia is a multicultural nation with a significant proportion of NonEnglish Speaking Background (NESB) patient population. Language barrier can pose significant challenges in the process of symptom assessment of these patients; particularly in a palliative care setting where early identification and impeccable assessment of symptoms is crucial in provisioning appropriate and timely treatment.
Aims: To Develop and implement a clinician administered language translation App for symptom assessment of palliative care inpatients at a large tertiary hospital.
To develop and implement a clinician administered language translation App for symptom assessment of palliative care inpatients at a large tertiary hospital.
Methods: The App development process was planned to be carried out in three stages: 1) scoping the literature; 2) needs assessment; 3) Liaison [Information and Technology (IT); Translation services; and Audiovisual services].
1) Searches were conducted in peerreviewed and grey literature to identify publications relating to language translation apps in palliative setting. Results indicated a lack of evidence based studies in the area. Although the grey literature search revealed one translational app developed in the United Kingdom (Canopy) it was not targeted at palliative patients.
2) The needs assessment step involved identification of the most common NonEnglish languages spoken in the Local Health District (LHD), and exploration of the challenges faced by palliative care ward clinicians in NESB patient assessment. This was done via dissemination of authors developed survey and facetoface group meetings among clinicians. The outcomes of this step indicated the need to include the assessment items from the Palliative Care Outcomes Collaboration (PCOC) assessment tool in seven most common languages spoken in the LHD (Mandarin, Cantonese, Greek, Arabic, Italian, Korean, and Vietnamese) in the App.
3) Liaison with the App development company and the LHD's translation services is currently underway to build the first version of the App.
Key Learning: An App development project should be carried out in a systematic and stepped manner where the current state of knowledge in the area of work; and the needs of the stakeholders are considered while developing the core features of the App. Interprofessional collaboration is considered crucial for the successful delivery of the App.
Australia is a multicultural nation with a significant proportion of NonEnglish Speaking Background (NESB) patient population. Language barrier can pose significant challenges in the process of symptom assessment of these patients; particularly in a palliative care setting where early identification and impeccable assessment of symptoms is crucial in provisioning appropriate and timely treatment.
Aims: To Develop and implement a clinician administered language translation App for symptom assessment of palliative care inpatients at a large tertiary hospital.
To develop and implement a clinician administered language translation App for symptom assessment of palliative care inpatients at a large tertiary hospital.
Methods: The App development process was planned to be carried out in three stages: 1) scoping the literature; 2) needs assessment; 3) Liaison [Information and Technology (IT); Translation services; and Audiovisual services].
1) Searches were conducted in peerreviewed and grey literature to identify publications relating to language translation apps in palliative setting. Results indicated a lack of evidence based studies in the area. Although the grey literature search revealed one translational app developed in the United Kingdom (Canopy) it was not targeted at palliative patients.
2) The needs assessment step involved identification of the most common NonEnglish languages spoken in the Local Health District (LHD), and exploration of the challenges faced by palliative care ward clinicians in NESB patient assessment. This was done via dissemination of authors developed survey and facetoface group meetings among clinicians. The outcomes of this step indicated the need to include the assessment items from the Palliative Care Outcomes Collaboration (PCOC) assessment tool in seven most common languages spoken in the LHD (Mandarin, Cantonese, Greek, Arabic, Italian, Korean, and Vietnamese) in the App.
3) Liaison with the App development company and the LHD's translation services is currently underway to build the first version of the App.
Key Learning: An App development project should be carried out in a systematic and stepped manner where the current state of knowledge in the area of work; and the needs of the stakeholders are considered while developing the core features of the App. Interprofessional collaboration is considered crucial for the successful delivery of the App.