Establishing Respectful Relationships
When a good relationship has been established between you and another person, everything else will flow much more easily. Make good relations your first priority when caring for an Aboriginal or Torres Strait Islander person and their family. If you genuinely commit yourself to interacting with the person respectfully on a personal level, she or he may quickly come to see you are a helpful person, and will communicate more easily. Better health outcomes will flow from good relationships. When people get to know each other, build rapport, and trust each other, then they can work well together.  In essence, forming positive relationships with a patient and the key people associated with them is essential in providing optimal care. 
Treat Everyone as an Individual:
Everyone is different. Just like all cultural groups, Aboriginal and Torres Strait Islander people and communities share things in common, but are also very diverse. What is true for one Aboriginal or Torres Strait Islander person is definitely not true for all Aboriginal or Torres Strait Islander peoples. So when an Aboriginal or Torres Strait Islander person comes to your health service, be aware there may be cultural differences, but don’t assume their presence. For example, protocols of eye contact, name usage, or kinship patterns, may be different for each family. So you need to be aware that these protocols may be important, but don’t assume they are. In short, 'get to know people as a human being, not as a stereotype'. 
Listen then Ask; Don't 'Tell':
One of the keys to building good relationships is to listen more than you speak. As you get to know each other and rapport develops between you, it then becomes appropriate to ask questions. Once it becomes appropriate, ask questions more than give opinions. 
You might like to ask:
'Are there cultural or spiritual practices that affect the way you wish to be cared for?'
'How can I provide the best care for you?'
'Are there other people that should be included in talks about your health care?'